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01 Your 14-day right of withdrawal
You have a period of 14 days from receipt of your order to cancel your purchase, without the need for justification and without penalty, as established by Directive (EU) 2023/2673 and the consumer protection regulations applicable in your country.
02 How to exercise it
Complete the form below. You will receive an automatic confirmation by email once we have registered your request. The refund will be processed within the legal deadline applicable to your purchase.
03 Situations in which the right of withdrawal does not apply
EU Directive 2011/83/EU sets out several categories of goods and services excluded from the 14-day right of withdrawal.
When you purchase digital content (downloadable files, streaming videos, online courses with immediate access, software licences, etc.) and expressly request its immediate delivery, acknowledging that by doing so you lose the right of withdrawal, the 14-day withdrawal period ceases to apply. Express consent is collected at the point of completing the purchase.
Art. 16, point (m) — Directive 2011/83/EUIf you ask us to begin providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you will be required to pay us a pro-rated amount for the work already carried out. Your express request will be collected at the point of completing the purchase.
Art. 14, para. 4, point (a) — Directive 2011/83/EUItems made to your specifications or clearly personalised, products that may deteriorate or expire rapidly, sealed items returned for reasons of health protection or hygiene that have been unsealed after delivery, and sealed audio, video or software recordings that have been unsealed after delivery are excluded from the right of withdrawal.
Art. 16, points (a), (c), (d), (e) and (i) — Directive 2011/83/EU04 Form to exercise the right of withdrawal
Use this form to exercise the right of withdrawal provided for under EU consumer protection legislation. Upon submission, your request will be registered and you will receive a confirmation by email, which does not in itself constitute acceptance of the withdrawal.
Withdrawal request
All fields marked with * are required.
We have received your request
We have sent an acknowledgement of receipt to the email address you provided. We will verify the legal deadlines and conditions and will contact you shortly.
05 Model withdrawal form
Complete and submit this form only if you wish to withdraw from the contract, in accordance with the model set out in Annex I, Part B of Directive 2011/83/EU.
Official model — Annex I.B
Directive 2011/83/EU of the European Parliament and of the Council
Calle Menorca 2, PTL6, 3D
28290 Las Rozas (Madrid)
Spain
Email: info@formacionpsicoterapia.com
Phone: +34 644 69 57 27
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the provision of the following service:
__________________________________________________________Ordered on / received on:
__________________________________________________________Name of consumer(s):
__________________________________________________________Address of consumer(s):
__________________________________________________________Signature of consumer(s) (only if this form is submitted on paper):
__________________________________________________________Date:
__________________________________________________________