Everything you need to know.
We have compiled the most common questions from our students. If you cannot find your answer, write to us at info@formacionpsicoterapia.com and we will reply within 48 hours.
About the training
Everything about courses, master's programmes, methodology and study pace.
Can I start with any course within a Master's programme?
Yes. All our Master's programmes are made up of 4 core subjects and several electives chosen from the available specialist courses, allowing you to configure and personalise your training according to your interests and professional goals.
Once enrolled in your study plan, you may begin with any of the specialist courses that form part of it and progress at your own pace.
Are classes online or in person?
Our training is offered primarily in online format, allowing you to study from anywhere and adapt your learning to your schedule. Access lectures, resources and tutorials through our Virtual Classroom.
Are there entry requirements to enrol?
No specific requirements or prior knowledge are needed for the majority of our courses. All students will receive an accreditation certificate upon completing the course.
For students who hold a qualification in the health sciences field, the certificate will be accredited by the Official College of Psychology of Madrid, the Official College of Physicians of Madrid, and the Federation of Associations of Psychologists and Physician Psychotherapists of Spain.
Does the course include live videoconferences?
Yes, each Specialist Course offers live videoconferences focused on resolving questions, analysing clinical cases and other topics related to the course content.
Are the videoconferences recorded?
Yes. All live sessions are recorded and accessible from your Virtual Classroom so you can review them whenever you need.
What happens if I have questions during the course?
We have a system of online group mentoring sessions and tutorials so you can raise your questions. Our team of experts will be available to provide guidance and support.
You can write to us at info@formacionpsicoterapia.com
How is learning assessed?
At the end of each module or upon completing the programme — depending on the course — a self-assessment test is carried out. You will have the mentoring support of the Forum's team of professionals, who will accompany you throughout the learning process.
How long will I have access to the course materials?
For Specialist Courses, access is for one year, while for Master's programmes access is for two years. If you need additional time during that period, you can request an extension from our team and they will be happy to help.
Explore our Specialist Courses
Specialised modules that can be taken independently or as part of a Master's programme.
View all courses →Accreditations and certificates
Information about the qualifications and endorsements you will obtain.
What accreditation will I receive upon completing a Specialist Course?
Upon completing each Specialist Course, you will receive a certificate accredited by the International Forum for Psychotherapy Training.
In addition, for students who hold a qualification in the health sciences field, the certificate will be accredited by the Official College of Psychology of Madrid, the Official College of Physicians of Madrid, and the Federation of Associations of Psychologists and Physician Psychotherapists of Spain.
If you complete all the courses that form part of the Master's programme, you will receive the Diploma for the Master's programme you have chosen, endorsed by the same institutions.
What accreditation will I receive upon completing a Master's programme?
You will receive the Diploma for the Master's programme you have chosen, accredited by our partner institutions: the Spanish Society of Psychosomatic Medicine and Psychotherapy, the Official College of Psychology of Madrid, the Official College of Physicians of Madrid, and the Federation of Associations of Psychologists and Physician Psychotherapists of Spain.
Enrolment and payments
How to enrol, payment methods and guarantees.
How can I enrol?
You can enrol directly through our courses page by selecting the programme you wish to take and following the online purchase process.
When will enrolment be available?
Enrolment is already open for all courses. You can register at any time.
What payment methods do you accept?
We accept credit or debit card, PayPal, Bizum and financing through Klarna, all via secure payment gateway. You can also split the payment interest-free directly with us: up to 3 instalments for courses and short master's programmes, and up to 9 for other master's programmes.
Is any guarantee or refund offered?
Yes, we offer a refund policy which you can consult in detail in our Purchase, Returns, Refunds and Guarantee Policy. If you have any specific questions, please do not hesitate to contact our team.
Purchase, Returns, Refunds, Payments, Security and Guarantee Policy →
Discover our Master's in Brief Psychotherapy
Personalise your pathway with core and elective subjects. Official accreditation included.
View the Master's →Community and support
Mentoring, tutorials and how we support you throughout the programme.
Is there a forum or student community?
We do not currently have an active forum, but we are working on creating a space where students can share questions, ideas and experiences.
In the meantime, you can send your questions directly by email, or make use of the online tutorials to speak with the teaching team.
Is there a quick way to download all course documents?
At present, documents must be downloaded individually from the platform.
A tip from our students: create a folder on your computer and save the materials organised by module.
Can I access the content from any device?
Yes, our Virtual Classroom is accessible from computers, tablets and smartphones, ensuring you can study from whichever device you prefer.
Do you have a contact telephone number?
We do not offer telephone support by call, but you can write to us directly via WhatsApp (+34 692 36 73 48) and we will respond as soon as possible. Information requests, enrolments and enquiries are handled via WhatsApp, email and our online platform.
The telephone number listed in our Privacy Policy and Legal Notice is an identifying detail of the data controller, required by law (LSSI-CE), and is not a public support line.
If you have any questions, we will be delighted to help: info@formacionpsicoterapia.com
Technical issues and access
Quick solutions for the most common Virtual Classroom issues.
I can't access the courses, what should I do?
First, make sure you are logged in as a student in our Virtual Classroom. To do so:
1. Click on "Virtual Classroom" at the top of the menu.
2. Enter your username and password.
3. Check whether the courses appear unlocked.
If you still cannot access them, please verify whether your payment has already been processed.
If in doubt, write to us at info@formacionpsicoterapia.com and we will be happy to help.
I have lost my password. How can I recover it?
On the Virtual Classroom login form, click on "Forgot your password?" and follow the steps provided.
I have lost my course progress due to technical issues — can it be recovered?
Yes, you simply need to mark as "viewed" the content you have already watched.
If the platform does not allow you to do so, send us an email at info@formacionpsicoterapia.com with your full name and login email, indicating how far you had progressed in the course, and our team will update your progress manually.
The platform keeps logging me out constantly
This issue may be related to cookie settings or the browser you are using.
Recommended solution:
1. Open psychotherapymasters.com in Google Chrome.
2. Accept all cookies when entering the page.
3. Click on "Virtual Classroom" at the top of the menu.
4. Enter your username and password.
5. Check the box "Keep me logged in" and click "Log in".
6. If the error persists, try accessing from a private browsing window.
This error is generally resolved by accepting all cookies and using Google Chrome. If the problem continues, contact us.
Access your Virtual Classroom
Review your courses, pick up where you left off, and download your materials.
Can't find your answer?
Request information and we'll resolve it together in real time.