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01 Purchase
By purchasing a course or resource at Formación Psicoterapia, the user acknowledges that the certificates obtained do not qualify the holder to treat patients in any area of mental health. The courses are intended for the professional training and development of psychotherapists.
02 Returns and exchanges
As the products offered are digital and accessible immediately upon purchase, we do not accept returns once access to the content has been granted. However, if you experience technical difficulties that prevent you from accessing the course or resource, you may contact us at info@formacionpsicoterapia.com within 14 days of purchase. We are committed to resolving any access issues or, if necessary, offering an alternative solution.
03 Refunds
Refunds are processed solely in cases where the purchased content cannot be accessed due to technical issues not attributable to the user. The refund will be issued to the same payment method used for the original purchase. Refunds will be processed within 7 business days of receiving the corresponding request.
04 Payments
We accept payments by credit or debit card, PayPal, Bizum, and financing through Klarna, as well as interest-free instalment payments directly with us. All payments are processed through Stripe's secure payment gateway. The availability of certain payment methods may vary depending on the buyer's country. Prices are listed in euros and are subject to change without prior notice. However, any price changes will not affect orders already placed.
05 Security
At Formación Psicoterapia, we implement advanced security measures to protect your personal data and financial information during the payment process. We use SSL encryption technologies to ensure that all transmitted data remains secure.
06 Guarantee
Our digital products do not carry a guarantee in the traditional sense, as they consist of online training content. However, if you experience difficulties accessing the courses or resources you have purchased due to technical failures, we are committed to resolving them promptly. If the issue cannot be resolved within a reasonable timeframe, a full refund of the amount paid will be issued.
Do you have questions about your purchase?
Write to us and we will respond within 48 working hours.
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