Shipping and digital delivery policy.

01 Introduction

At Formación Psicoterapia (Foro Internacional para la Formación en Psicoterapia S.L. B21869797), we are committed to providing you with a safe and satisfactory purchasing experience, ensuring that you can access our courses and digital resources efficiently. This policy governs the access and delivery of our digital products.

02 Access to courses and materials

Once your purchase is confirmed, you will have immediate access to the courses and materials purchased. These will be available in the Virtual Classroom of Formación Psicoterapia, which you can access via the email containing the access instructions provided. Access will be available 24 hours a day, 7 days a week, and you will be able to enjoy the content at your own pace.

Browse the certified courses available on our platform.

03 Purchase confirmation and access

• PAYMENT CONFIRMATION Upon payment confirmation, you will receive an email with the access link and the credentials required to log in to the Virtual Classroom.
• ACCESS TO CONTENT All courses and materials will be available for download or online viewing. Access is personal and non-transferable.

04 Content modifications and updates

We reserve the right to carry out updates or modifications to course content in order to improve the quality and relevance of the materials. Should significant updates be made, we will notify you by email so that you can access the new materials at no additional cost.

05 Support and access issues

If you experience problems accessing the content or require technical assistance, you can contact us at any time by email at info@formacionpsicoterapia.com. We are committed to resolving any issues as quickly as possible.

06 Cancellation and refund policy

Given that the products offered are digital content with immediate access, we do not accept returns once access to the materials has been provided. However, should you experience technical difficulties that prevent you from accessing the content, we will offer an alternative solution or, if necessary, a refund of the amount paid. Any request must be submitted within 14 days of purchase.

07 Personal data protection

We comply with current legislation on personal data protection, including the General Data Protection Regulation (GDPR) (EU) 2016/679. The personal data you provide will be used solely for the management of your purchase and access to our products. For further details on how we process your personal data, please consult our Privacy Policy.

08 User responsibility

The user is responsible for providing accurate and truthful data when making a purchase. The user is also responsible for maintaining the confidentiality of their account and access credentials, and for not sharing those credentials with third parties.

09 Intellectual property rights

All courses, videos, materials and resources provided by Formación Psicoterapia are protected by copyright and intellectual property law. Reproducing, distributing or sharing the content without the express authorisation of Formación Psicoterapia is strictly prohibited.

10 Dispute resolution

Any dispute relating to the access and use of the products will be resolved in accordance with Spanish law. Should an amicable agreement not be reached, the parties will submit to the jurisdiction of the competent courts in Madrid.

11 Changes to this policy

We reserve the right to modify this Content Access and Delivery Policy at any time. We will notify you of any relevant changes by email. It is recommended that you review this policy periodically to stay informed of any updates.